JUNIOR ASSOCIATE (1) – HULHUMALE PHASE 2 BRANCH / RETAIL BANKING DEPARTMENT

BE PART OF THE TEAM

JUNIOR ASSOCIATE (1) – HULHUMALE PHASE 2 BRANCH / RETAIL BANKING DEPARTMENT

LOCATION: HULHUMALE’

JOB SCOPE

Responsible for all activities relating to the Branch inclusive of cash and non-cash transactions and to cross sell the products of the Bank to the community.

Responsible for building and maintaining a positive relationship with the customers, resolving customer complaints by ensuring an exceptional customer experience from the services provided by the branch.

KEY RESPONSIBILITIES

Customer Service Support

• Assist customers with their basic banking needs, inquiries, and transactions, ensuring a positive experience.

• Help guide customers through services offered by the bank, explaining products and assisting with forms or transactions as needed.

• Handle customer complaints or escalate to the direct supervisor or Branch Manager when necessary.

Branch Operations Support

• Maintain the Bank premises in the utmost presentable way, including the own attire

• Daily Filing and archiving the documents of the Branch

• Carry out any other related tasks or duties as assigned by the Branch Manager

Compliance and Risk Management

• Ensure adherence to regulatory guidelines and internal policies, mitigating risks associated with client transactions and financial activities

Marketing Campaigns and Sales Activities

• Actively engage in direct marketing, marketing campaigns and events such as Sales Events

REQUIREMENTS

• Minimum 02 Passes in A ‘Level OR,

• Minimum 03 Passes in O’ Level

• Previous Customer Service experience will be an added advantage.

• Proficiency in MS office suite of applications

• Fluency in oral and written communications

• Ability to meet deadlines and work under pressure.

Documents required with application.

1.       Curriculum Vitae (CV) / Resume,

2.       Attested educational certificates,

3.       National ID card copy,

4.       Passport Size Photo

5.       Police Report (validity less than 06 months) 

Deadline:

Date: 09 July 2026

Time: 14:30

Inquiries

Should you have any inquiries please send us an email to [email protected].

REMUNERATION

Attractive compensation package including,

• Average Monthly Salary MVR 10,700.00+

• Performance-based bonus

• Annual Increment

• Health insurance for staff and direct dependents 

• Professional growth and development

• Exclusive employee benefits on bank's products.

Please note that only shortlisted candidates will be contacted to attend interview.